Payment Methods: We accept VISA, MasterCard, Discover and will accept purchase orders, money orders and cashier's checks. We will accept personal checks by mail, but they must clear prior to shipment of your order.
Telephone Ordering: Call us at 334-215-0215 or 334-260-9130 M-F 10:00 AM - 7:00 PM. On Saturday, we are standing by from 10:00 AM – 5:00 PM. During the holiday season, store hours are subject to change. All times are Central Standard Time (CST). All orders received before Noon CST will be shipped the same day.
Returns / Exchanges: We offer our customers a 48 hour return policy as follows: Within 48 hours of receipt of purchase, customers may return in stock products for any reason and receive full merchandise credit, providing the merchandise is returned (shipping & insurance prepaid) in new condition with all packaging, manuals and warranty cards intact, so that it can be resold as new. All special orders will require 50% down with the remaining 50% due within 2 weeks of notification to the customer that the item is available at our store. Failure to complete the transaction within the specified time will be subject to a restocking fee of 20%. Any item not in stock is classified as a special order. Call 334-215-0215 to get a return authorization number prior to returning any merchandise. Unauthorized returns will be refused. When shipping merchandise back to us, please over wrap the package thus protecting the merchandise and the packaging. You must have the package insured by the carrier for your invoice amount.
Out-of-Stock Merchandise: Because of the wide variety of products we carry, it's inevitable that sooner or later, an item will be out-of-stock. If this should happen, we will contact you immediately (via e-mail or the phone number you provide) with the expected date of shipment, and give you the opportunity to cancel your order if you wish.
Special Financing Now Available: Through our special arrangements with GE Finance we can now offer financing via the NAMM Music Money Platinum Card. This application offers a fast, easy and affordable way for you to finance your purchase. We'll give you a credit decision in minutes with a simple application process, and you'll have low monthly payments that are easy on your budget. Once you qualify, the benefits include:
- Take your instrument, guitar, amp or other gear home today
- No annual fee
- Simple credit application process
- Low minimum monthly payments
- Instant credit available
- Extended financing available
- New purchasing power
- Exclusive cardholder financing promotions
- Convenient monthly statement with detailed promotional information
- Doesn't tie up other credit lines or savings
An Important Note About Credit Card Fraud: Elite Music Sales values it's customers. Therefore, to protect consumers, we verify all on-line credit card purchases, and vigorously pursue all fraudulent attempts to purchase merchandise with stolen or unauthorized credit cards. We work closely with local, state, and federal agencies under the auspices of the Computer Crime Act of 1986.
